Frequently Asked Questions

What does Lodemi sell?

Lodemi offers a curated collection of women’s knitwear selected for versatile everyday styling.

Which sizes are available?

Available sizes are shown on each product page. Sizing can differ by style; consult our Size Guide or email support@lodemi.com before ordering if you need help.

How long does order processing take?

Please allow 1–3 working days, Monday to Friday, for order processing. Orders placed after 5:00 pm UK time begin processing on the next working day.

How long does UK delivery take?

Estimated UK transit time is 5–8 working days after dispatch. Delivery estimates may be affected by customs, couriers, weather and public holidays.

How much does delivery cost?

Standard UK shipping is free. Any alternative delivery option and its price are shown at checkout before payment.

How do I track my order?

When your order is dispatched, you will receive a tracking link or number by email. See Track Your Order for help.

Can I return an item?

You may request a return within 30 days after receiving your order. Contact us before sending anything and read our Return & Refund Policy.

Where are orders dispatched from?

Orders may be dispatched through our external fulfilment partners, including our warehouse in Asia.

How can I contact Lodemi?

Email support@lodemi.com or use our contact form. We aim to respond within two working days.