Payment Policy

Last updated: 18 September 2026

This policy explains payment for UK consumer orders from Lodemi and supplements our Terms and Conditions.

1. Currency and total price

Prices for the United Kingdom market are displayed in pounds sterling (GBP). The price of the goods, taxes, delivery and any other compulsory charge is shown before you agree to pay. Optional services are charged only when selected.

2. Payment methods and authorisation

Available methods and any payment terms are shown at checkout. The chosen provider may request additional authentication. A temporary authorisation or reserved amount is not the same as a completed debit. We do not add a surcharge for consumer debit or credit cards. Your provider may apply its own conversion charge if your account is not in GBP.

3. When payment is due

Payment is due when the contract is formed unless a different date is expressly agreed. We accept the order through the order-confirmation email or, if earlier, when we collect payment or dispatch the goods. A card authorisation alone does not form the contract.

4. Payment difficulties

If payment fails, is duplicated or remains pending, follow the provider’s instructions or contact us before placing another order. Include your order reference, date and amount. Never send a full card number, security code, banking password or one-time authentication code.

5. VAT and import charges

The price includes applicable UK VAT and any import VAT, customs duty and clearance charges for the offered delivery method. Lodemi bears these costs. See our Shipping Policy.

6. Refunds

Refund rights, return costs and deadlines are set out in our Returns and Refunds Policy. Refunds use the original payment method unless you expressly agree otherwise. We charge no cancellation, refund, processing or restocking fee.