Once your order has been dispatched, we will send a tracking link or tracking number to the email address used at checkout.
How to track your order
- Open the dispatch confirmation email from Lodemi.
- Select the tracking link or copy the tracking number.
- Open the carrier’s tracking page and enter the number if required.
- Allow up to 48 hours after dispatch for the first carrier scan to appear.
Tracking has not updated
Carrier scans can be delayed during busy periods, customs processing or handover between delivery partners. If tracking has not updated for several working days, email support@lodemi.com with your order number.
Incorrect delivery details
Contact us as soon as possible. Address changes cannot be guaranteed after processing or dispatch has begun.