Last updated: 1 September 2026
You may request a return within 30 days after receiving your item.
Starting a return
Email support@lodemi.com with your order number, the item you wish to return and the reason for the request. Wait for approval, return instructions and the correct return address before sending anything. Items returned without prior authorisation may not be accepted.
Return eligibility
Returned items must be unworn, unwashed and in their original condition with tags attached. You may inspect and try on clothing as you would in a shop. Items showing use, wear, washing, damage or missing tags may be refused or subject to a lawful deduction in value.
Return shipping
For a change-of-mind return, the customer is responsible for the direct return shipping cost and any customs documentation or charges. Use a tracked service and retain proof of postage. Lodemi covers reasonable return costs where an item is faulty, damaged or incorrectly supplied.
Damaged, faulty or incorrect items
Contact us promptly with your order number, a description of the issue and clear photographs where possible. We will assess the issue and provide an appropriate solution. Your statutory rights are not affected.
Exchanges
To obtain another size or style, request a return and place a separate order once the return is accepted.
Refunds
After an approved return is received, inspection is normally completed within 2–4 working days. Approved refunds are issued to the original payment method. Banks and payment providers may require a further 3–5 working days to display the refund.
Contact and business details
Store: Lodemi
Operated by: AB Labels
Company number: 42150627
Business address: Afmijnstraat 25, 1187 ZZ Amstelveen, Netherlands
Email: support@lodemi.com