Last updated: 1 September 2026
This Transactions Policy explains how payments, order authorisation, cancellations and refunds are handled by Lodemi, operated by AB Labels.
Prices and currency
Prices are displayed in the currency selected for your market. The final product price, delivery charge, tax and other unavoidable costs are shown before you confirm payment.
Payment authorisation
When you place an order, your payment provider may authorise or collect the amount due. Payment processing is handled through secure third-party providers available in Shopify checkout. Lodemi does not store complete payment-card details.
Order confirmation
An automated confirmation means we have received your order. Acceptance remains subject to payment verification, product availability and fraud checks. We will contact you if further information is required.
Payment or pricing errors
If a payment fails, is unauthorised or a genuine pricing error is identified, we may pause or cancel the order. Any amount collected for an order we cancel will be returned to the original payment method.
Cancellations
Email support@lodemi.com as soon as possible if you need to cancel or change an order. Changes cannot be guaranteed after processing or dispatch has begun.
Refunds
Approved refunds are issued to the original payment method. Processing times are explained in our Return & Refund Policy. Your bank or payment provider may need additional time to display the refund.
Fraud prevention
We may use automated and manual checks to prevent fraudulent or unauthorised transactions. Orders may be delayed, refused or cancelled where reasonable verification cannot be completed.
Contact and business details
Store: Lodemi
Operated by: AB Labels
Company number: 42150627
Business address: Afmijnstraat 25, 1187 ZZ Amstelveen, Netherlands
Email: support@lodemi.com