Transaction Policy

Last updated: 18 September 2026

This policy describes the steps and security of online transactions for UK orders. It supplements our Payment Policy and Terms and Conditions.

1. Before payment

Check the product, size, colour, quantity, delivery address and final total. UK checkout amounts are in GBP. You can correct errors before submitting the order. Selecting the final payment button confirms an obligation to pay.

2. Transaction process

Review the basket and checkout information.
Select an available payment method and enter information only in the provider’s payment fields.
Complete any authentication requested by your bank or payment provider.
Check the confirmation and payment status and keep the order reference.

A reserved amount is not necessarily a completed payment. An order confirmation may exist while payment remains pending or has failed.

3. Security and fraud checks

The store uses Shopify and the payment providers shown at checkout. Never send us a banking password, full card security details or a one-time authentication code. Shopify and payment providers may apply automated and manual fraud checks. If an order is held or refused following a fraud indicator, contact us to request human review.

4. Unclear or unauthorised payments

If a payment appears twice, fails or remains pending, check your order status and email us with the order reference and a short explanation. If you do not recognise a charge, contact your bank or payment provider promptly. Contacting us first is not a condition of exercising your statutory rights.

5. Charges and refunds

There are no separate transaction fees added by this policy and no consumer card surcharge. Delivery and import arrangements are in the Shipping Policy. Refund rules are in the Returns and Refunds Policy.